Company Vision for Mediland Service Management Guidelines:
Commitment / Dedication / Service Orientation
Motto of Mediland Service
Mediland has a passionate service team providing not only high quality and accurate technical support but also all-round aspects including pre-sale evaluation, installation assist, using skill even product design feedback to elevate our value of medical brand.
Immediate Service
Reliable Service
Comprehensive Service
Authorized Distributors
As service orientation is one of our mottos of Mediland, we value the cooperation relationship with our partners and provide a specialized platform for service where partners can download documents, register products, and request service supports. Meanwhile, Mediland will keep updating and optimizing the system to provide the best support to our distributors.
If you are the product end-users of Mediland, please fill out the form in the hyperlink below, Mediland will arrange the service for you as soon as possible.
Standardized Client Support
Mediland defined rigorous procedure for service case operation that was incorporated into Mediland system and audited by ISO13485, ISO9001 every year. The frame of 3 standardized process cores is as below:
Customer Complaint Reaction
Daily control
Streamline mechnism
Level classfication
Satisfaction Investigation
Cross-department involved
Product renew reference
New-Design idea exchange
Service Operation
Double quality assurance
Traceability
Data analysis
Excellent Service Operation
Group Orientation
Group Orientation
Teamwork support
We divide technical principals by product specialty and provide rapid training arrangements whether product usage, installation or service.
Service Duty
Instant hotline with signed dealer
We give every request feedback in 24hrs. From 24/7 technical support to on-site training, our dedicated team of Service Technicians help you increase productivity.
Service Duty
Cloud Platform
Cloud Platform - Exclusive space
- Product registration
- Repairing instructions
- Your own installation database
- Distributor Management
- Service case feedback
- Manuals Retrieval
- Training materials
Annual customer satisfaction survey
Mediland surveys our partners' satisfaction every year for enterprise progress. By the cooperators with close relationship sincerely feedback giving, we can grasp the market pulse and retain to adapt well under industry.
Satisfaction
Distributor Management
Mediland owns a complete product production record, guarantee 10 years of product maintenance responsibility, and provide the service framework of training courses to offer our partners to stay with the latest product knowledge and technique practices to assist in better Specialty and Procedure-Focused service management.
- Installation record management
- Warranty Claim / Return Merchandise Authorization
- Global technical support tour / On-site service
- Service record management
- Annual Conference: Hands-on work in our factory
- Monthly service tracking report / Permanent Record
