Training Support Setting Up Feedbacks

Mediland's international service team is with:
‧Immediate Service
‧Right Service
‧Reliable Service

Service Operation Excellence
1. Service inquiry and perform trouble shooting
2. Warranty part order handling and delivering
3. Maintain and update user, installation and service manuals
4. Service duty on call:886-3-328-9140
(hotline: 8:30 – 17:30 Mon. to Fri, TW time)
5. Service contact e-mail:

Distributor Management
1. Installation record management 
2. In warranty part record management
3. Abnormal warranty part claim record
4. Customer satisfaction survey
5. Monthly service tracking record  report 

Mediland Service Management Guidelines Company Vision:
Commitment, Dedication and Service Orientation Statement: 
Equipment Limited Warranty Statement Service Related ISO Procedures:
 -Customer complaint operation procedure 
-Customer service operation procedure 
-Customer satisfaction operation procedure 
Related Service Manuals:
User, installation, and service manuals 
External communication form: 
Quality request form (provide by users) 
Report delivered to distributors: 
-Monthly service record tracking report

Database Online Management
1. Online database for user,installation and service manuals
2. Online trouble shooting
3. Online repair instruction
4. Service training handout

Customer Relation Management
1. On site service support